Terms & Conditions
Pricing policy:
Enchanted Entertainment PNW holds the right to change any pricing on their website at any given time. The price that you pay is confirmed when booking in an invoice from us and you will always pay the price presented to you in the invoice. If our pricing does, for example, go up after we have invoiced you the amount, then you will still pay the lower amount that was invoiced to you.
Booking and payment policy:
After the initial booking request has been made, and we have confirmed your date and details, an invoice will be sent through Squarespace’s secure gateway. Squarespace accepts most forms of payment, including ACH payments. You may also choose to pay through PayPal or Venmo. Please note that we are unable to send invoice until your party details have been confirmed. In order to hold your party date, a 20% deposit must be paid upon booking. The remainder of the balance must be paid within 7 days of party or event. We recommend booking at least 1 month in advance to secure your desired date. Parties booked 7 days or less in advance are subject to availability and up to our own discretion. A travel fee will be required if the event location is further than 15 miles from the performer.
Cancellation / Reschedule policy:
If you must change the date or time of your event, please try to do so as early as possible; all new dates are subject to availability.
Cancellations are refundable if cancelled 7 days prior to the event date. After this time, the 20% deposit collected upon booking will be non-refundable. 48hrs before the day of the event will be considered a non-refundable cancellation.
Behavior policy:
You as the child’s parent/guardian are responsible for any behavior problems or issues that may arise during the party or event. Our characters cannot assume responsibility for providing any corrective action during a party. In order to continue to deliver and offer a magical and wonderful experience for your party, our character performers will need to stay fully in character and to only focus on children that are behaving appropriately during the party. If any issues do arise, it is the parent or guardians sole responsibility to correct these behaviors. Our characters are not trained in childcare and at least one parent/guardian must be present for the entire duration of the booking. Many of our performers, however, are trained in interactions with children who may have developmental delays, and will do their best to give every child an equally magical experience.
Character performer policy:
If you have a request for a specific performer, please ask in your booking form and we will do our best to accommodate this for you. This is subject to availability, and we cannot guarantee your event will be joined by any specific performer. However, all of our performers receive the same training and we are confident you’ll receive a quality experience no matter the performer.
Photo policy:
Please note that we sometimes do take photos at events and that these photos may be used to show a character experience on our website and on social media. We will always ask for permission to use these photos, but if you do not wish for you or your child’s image to be used on our website or social media accounts, please let us know in advance. These photos will in no way be used to create merchandise or to sell to the public, only to promote and show potential customers a true representation of what they can expect when booking with us or attending one of our events. If you have any questions or concerns regarding this policy, please do not hesitate to ask.
Accident or damage policy:
Enchanted Entertainment PNW is not liable for any damages or injuries that may occur at any particular party or event. Most of our staff is trained in first aid/CPR, but our staff are not medical professionals, and if a situation occurs, medical/emergency services should be contacted.
Performer/Staff safety policy:
Our performers and staff reserve the right to walk out of an event or party if at any point they feel threatened, harassed, or unsafe.